Frequently Asked Questions

Currently, we do not offer post-delivery payment options. All orders must be paid at the time of checkout.

Yes. Our website uses SSL encryption and industry-standard security protocols to protect your data and payment information. Your privacy and safety are our top priorities.

Once your payment is successful, you’ll receive an order confirmation email with all the details. You’ll also receive a notification once your order has been shipped.

If your order hasn’t been shipped yet, contact our customer support as soon as possible to cancel or make changes. Once shipped, orders cannot be canceled.

We offer hassle-free returns on eligible products:

You must request a return within [7 days] of receiving your order. Items must be unused and in original packaging.

Once we receive and inspect the return, we’ll issue a refund within 15–20 business days.

Note: Shipping fees (if any) may be non-refundable.

Refunds are processed using the same method you used for payment. If you paid by card, the refund will be sent to your card automatically.

We sincerely apologize if this happens. Please contact us immediately with your order number and pictures of the issue. We’ll arrange a replacement or refund as quickly as possible.

Please check your spam/junk folder. If you still don’t see it, contact us with your full name and email, and we’ll resend the confirmation.